Standard Terms and Conditions of Temporary Holiday Accommodation
This contract is made between You, the person who intends to stay at the relevant Property or Properties for a Holiday and Us, the Managers, Laurel and Sue.
A deposit of 20% is required to confirm your booking. Balance is due 30 days prior to your stay. To pay the balance login via the property login (top right hand corner). Enter your email (you can request a new password if you have forgotten your original one) and follow the prompts. The balance will be deducted from the credit card used to pay the deposit if you do not pay the balance. Upon receipt of the final payment or the full payment we will send the full address and the directions to the property. You can login three days prior to obtain the Lockbox code. Payment indicates acceptance of the Terms and Conditions specified. We accept VISA, Mastercard. Payment must be made by credit card. Your credit card statement will show La Perouse Collection or La Perouse Lorne as the merchant. All gift voucher bookings are non refundable and non redeemable for cash.
If cancellation if caused by the client, your deposit is forfeited and money paid is not refundable unless the house is re-let for the entire period. We strongly advise you to ensure that you have adequate travel insurance in place to cover any unforeseen cancellation.
The Lorne Collection manager will make every effort to ensure the property is available as booked. However the Lorne Collection manager or the owners reserve the right to make alterations to bookings due to unforeseen circumstances. An administration fee of $100 applies to all cancellations.
Bush Fire Policy
Due to the State Law Fire Restrictions, the Lorne Collection will be unable to accommodate Confirmed Guests on days of EXTREME CODE RATINGS. We will also be required to Evacuate all guests on EXTREME CODE DAYS rated days. Every effort will be made to contact you, our Guest prior to arrival on these days and either reschedule your booking or refund you. Due to the Area restriction we will be unable to find alternative accommodation in this Region. All payments for nights not redeemed will be refunded.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Linen We supply Hotel quality linen (sheets, pillow cases, doonas covers, towels, bath mat and tea towels).
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Parties and Functions are strictly prohibited. No smoking allowed. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments to the credit card supplied at time of booking. If the cover is left off the BBQ or the BBQ is not cleaned there will be a $100 fee.
We ask that you leave the property as you found it with love, affection and care.
Damage, Breakages, Theft and Loss are the tenants responsibility during their stay. The cost of making good any damage or loss to the property (other than normal wear and tear), or its contents, will be charged for using the credit card provided. Please take all your rubbish including bottles with you when you leave and dispose of in the holiday makers bins or skips behind the football oval. Any rubbish left at the property will incur a fee for removal.
Departure - the property should be left in a similar state to its condition on arrival. Check-in time 3pm Check-out time 10am is (TIMEOUT) by the latest, to allow time to prepare property for next guests.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in instant eviction and no refund.
Lost property is held for a period of 1 month. It is the responsibility of the guest to contact the Lorne Collection management to claim lost property. On request, lost property will be returned cash on delivery via Australia Post including a service charge of $10.
Property Representations - We at the Lorne Collection have done our best to assure that the descriptions and photographs on our website are an accurate representation of the accommodations as of the time we inspected them. However, as we are working with many individual property owners, it is not always possible for our website to immediately reflect all changes and upgrades to the accommodations. In the event you find that the accommodation you rent is materially different than the representation made on our site, please notify us so that we may update our listing. However, the Lorne Collection cannot be held responsible for any such discrepancies, as we are merely a booking agent for the property owners.
The owners of the property are not liable for loss to you of any personal belongings while you are in the property. You are strongly advised to arrange comprehensive travel insurance to include cancellation insurance and personal belongings since these items are not covered by the owners' insurance. The owners shall not be liable to the client: * for any temporary defect or stoppage in the supply of public services to the property for reasons beyond our control. * for any loss, damage or injury which is the result of adverse weather conditions, riot, strikes, or other matters beyond our control.
Limitation of Liability
The liability of the owners shall be limited to the amount of any rentals and deposits paid. In no event shall the owners be liable for consequential damages.
Please do not wait until you depart if you have any concerns. We prefer that you phone us immediately so that any such matters can be quickly resolved. Phone 0418534422
Variations to these conditions may only be made by prior arrangements with the owner in writing.